Technical Writing

Do you need someone who can join your team quickly and develop content fast? Smart Output offers technical authoring services to clients who need technical documentation but don’t have the in-house resources to produce it.

Daniel Ferguson has nearly 20 years of experience authoring and delivering technical content. He has experience developing the following:

  • Administration, user, and installation guides
  • Quick Start Guides
  • API references
  • SDK documentation
  • Tutorials
  • Screencasts and e-Learning modules

While a big part of our business is focused on Flare, for our technical authoring services, we use whatever authoring tool your team is using.




“Daniel worked on several critical and large IT Service Management implementation projects as the sole Technical Writer and Online Training author. He was an absolute delight to work with and he exceeded our expectations with every deliverable.”

Aimee Smith, LDS Church

“Daniel is not your average technical writer. He not only documents the system but also tests functionality, recommends solutions and solves problems.”

Alay Wayman, LDS Church