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“I would highly recommend Daniel for his technical ability and his tenacity in getting results.”

Alan Wayman

Learning Producer, LDS Church

“…it was by far the best training I have taken. The presenter, Daniel Ferguson, was excellent. He provided practical content in a clear, concise manner clearly from the perspective of someone who uses Flare on a daily basis.”

Cathy L

MadCap Webinar Participant

“Daniel was an absolute delight to work with and he exceeded our expectations with every deliverable.”

Aimee Smith

Solutions Manager, LDS Church

“I really enjoyed Daniel’s presentation yesterday, glued to the screen. Lots of tips that I find very useful.”

Marion V.

MadCap Webinar Participant

“Daniel was able to very quickly analyze my documentation sets and recommend an organizational plan for the content, comprising 19 separate manuals.”

Gwen Fremonti

Technical Writer, Prime Factors

“All your help, experience, and patience got my company across the finish line.”

Phil Como

Technical Writer, Tone Software

“From the initial call to the last, Daniel was customer focused and demonstrated an in-depth knowledge of the MadCap platform. Our final product was nothing short of amazing. Our end users loved the final product.”

Donald Horne

Director of Application Development and IT Strategy, Haskell

“Daniel Ferguson has been excellent to work with on our very large and complex Flare project, helping us to get our help site up and running despite aggressive deadlines.”

Mary Beth Pozdol

Knowledge Director, W. H. Leary

“Working with Smart Output was nothing short of a perfect experience.”

Ben Goddard

Technical Writer, ThreatTrack Security

From the blog

Screenshot showing persistent highlighting in MadCap Flare TopNav menu item.

Adding Persistent Highlighting to MadCap Flare TopNav

Recently, a client asked if we could keep the highlighted state of a Flare-generated TopNav menu item when a user clicks into any topic in that menu item’s tree. Previously, we had added a hover styling for TopNav items in the skin file, but the hover styling didn’t persist when a user clicked into a […]

ISTC Communicator Logo with MadCap Flare article header

ISTC Article: How MadCap Flare re-ignited my career

Earlier this year, I was invited to write an article for ISTC Communicator, the journal of the Institute of Scientific and Technical Communicators (ISTC). This week, the article was published. Here is a reproduction of the article in its entirety. How MadCap Flare re-ignited my career Daniel Ferguson shares his journey as a technical writer […]

Image showing a "page not found" error

Testing External Links with MadCap Analyzer

Linking to external sites from your online help can be very helpful for your users. You can provide them quick access to good or even necessary resources to allow them to complete a task. But external links come with a downside. Over time, URLs change, and you can end up sending your users to non-existent […]

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