Whether you’re a new MadCap Flare user looking for first-time help or an experienced team looking for advanced setup, we can help you. Tap into our experience. Save time, and deliver a better product.


Take your Flare expertise to the next level. We train people at all skill levels. Having trained hundreds of users over the years, we know what works best to get your skill level to where it needs to be.


Looking for someone to step in and deliver quality content? With 20 years of technical authoring experience, we can help you design and deliver the content that your customers need.

Why Work With Us?

At Smart Output, we are dedicated to your success. Everything we do runs through the filter of our guiding objectives:

  • We help you create business value by helping you deliver world-class user help and documentation
  • We provide the training and expertise necessary to allow you to become self-sufficient as soon as possible
  • We build long-term relationships with everybody we work with

We aren't just interested in helping you with Flare or technical authoring. We help you build your business's value by delivering higher value to your company's customers.

From our Blog

25 tips that every MadCap Flare user should know

At MadWorld 2019 in San Diego, I presented a session called "10 tips that every MadCap Flare user should know." I had many attendees ask if they could have my

Presenter at front of the room

On Fears, Limits, and Being on Stage

A couple of weeks ago, I gave five hours of presentations at MadCap's Madworld conference in San Diego. I've sat down a number of times to write out some of

Using the Grunt task automator to use LESS in MadCap Flare projects

Using the LESS CSS Preprocessor in your Flare Project

I've worked in hundreds of Flare projects since I started my business around 5½ years ago, and when you work in that many projects, you start to notice trends. There

Screenshot showing persistent highlighting in MadCap Flare TopNav menu item.

Adding Persistent Highlighting to MadCap Flare TopNav

Recently, a client asked if we could keep the highlighted state of a Flare-generated TopNav menu item when a user clicks into any topic in that menu item's tree. Previously,

ISTC Communicator Logo with MadCap Flare article header

ISTC Article: How MadCap Flare re-ignited my career

Earlier this year, I was invited to write an article for ISTC Communicator, the journal of the Institute of Scientific and Technical Communicators (ISTC). This week, the article was published.

Image showing a "page not found" error

Testing External Links with MadCap Analyzer

Linking to external sites from your online help can be very helpful for your users. You can provide them quick access to good or even necessary resources to allow them

Grunt and Flare logos

Minifying Flare HTML output files with Grunt

One of my MadWorld 2017 presentations is all about improving the performance of Flare HTML5 outputs. Quick page loads are an important factor in the overall success of your help.

FontAwesome logo

Using FontAwesome in your MadCap Flare HTML output

FontAwesome has become extremely popular and useful over the last few years. I'm getting more and more questions from clients and others in the Flare community about how to use FontAwesome

Image showing four PDF graphics

Creating multiple print outputs from a single Flare TOC

A few years back, I presented “MadCap Flare for the Total Newbie” as part of MadCap software’s free webinar series. As part of that presentation, I talked about Flare’s multi-channel publishing

What our clients say

“Working with Daniel was an absolute pleasure. Not only did he provide training on the important features in Flare, but he tailored the entire course to fit our needs, even on the fly…He offers the expertise and flexibility that not all trainers possess”

Pamela Kuczewski

Senior Technical Writer, CNSI

“Daniel took the time to answer all questions…He knew the right times when to be technical, and when to break down his terminology to make things easier to understand and comprehend.”

Steven Holtman

System Administrator, Team Movement for Life

“I would highly recommend Daniel for his technical ability and his tenacity in getting results.”

Alan Wayman

Learning Producer, LDS Church

“…it was by far the best training I have taken. The presenter, Daniel Ferguson, was excellent. He provided practical content in a clear, concise manner clearly from the perspective of someone who uses Flare on a daily basis.”

Cathy L

MadCap Webinar Participant

“Daniel was an absolute delight to work with and he exceeded our expectations with every deliverable.”

Aimee Smith

Solutions Manager, LDS Church

“I really enjoyed Daniel’s presentation yesterday, glued to the screen. Lots of tips that I find very useful.”

Marion V.

MadCap Webinar Participant

“Daniel was able to very quickly analyze my documentation sets and recommend an organizational plan for the content, comprising 19 separate manuals.”

Gwen Fremonti

Technical Writer, Prime Factors

“All your help, experience, and patience got my company across the finish line.”

Phil Como

Technical Writer, Tone Software

“From the initial call to the last, Daniel was customer focused and demonstrated an in-depth knowledge of the MadCap platform. Our final product was nothing short of amazing. Our end users loved the final product.”

Donald Horne

Director of Application Development and IT Strategy, Haskell

“Daniel Ferguson has been excellent to work with on our very large and complex Flare project, helping us to get our help site up and running despite aggressive deadlines.”

Mary Beth Pozdol

Knowledge Director, W. H. Leary

“Working with Smart Output was nothing short of a perfect experience.”

Ben Goddard

Technical Writer, ThreatTrack Security

Who We’ve Worked With

W. H. Leary Logo
Movement For Life Logo
Veritiv Logo
ThreatTrack Logo
Tone Software Logo
STG Logo
RedTouch Media Logo
Prime Factors Logo
MolDev Logo
Moki Logo
MidFirst Bank
Mi9 Logo
K2 Logo
Haskell Logo
Diona Logo
DaVita Logo
Corvel Logo
Brady Logo
BD logo
Amadeus Logo
Absorb LMS Logo
Jasper Logo
Cisco Logo

Contact Us