Whether you’re a new MadCap Flare user looking for first-time help or an experienced team looking for advanced setup, we can help you. Tap into our experience. Save time, and deliver a better product.


Take your Flare expertise to the next level. We train people at all skill levels. Having trained hundreds of users over the years, we know what works best to get your skill level to where it needs to be.


Looking for someone to step in and deliver quality content? With 20 years of technical authoring experience, we can help you design and deliver the content that your customers need.

Why Work With Us?

At Smart Output, we are dedicated to your success. Everything we do runs through the filter of our guiding objectives:

  • We help you create business value by helping you deliver world-class user help and documentation
  • We provide the training and expertise necessary to allow you to become self-sufficient as soon as possible
  • We build long-term relationships with everybody we work with

We aren't just interested in helping you with Flare or technical authoring. We help you build your business's value by delivering higher value to your company's customers.

From our Blog

What our clients say

“Working with Daniel was an absolute pleasure. Not only did he provide training on the important features in Flare, but he tailored the entire course to fit our needs, even on the fly…He offers the expertise and flexibility that not all trainers possess”

Pamela Kuczewski

Senior Technical Writer, CNSI

“Daniel took the time to answer all questions…He knew the right times when to be technical, and when to break down his terminology to make things easier to understand and comprehend.”

Steven Holtman

System Administrator, Team Movement for Life

“I would highly recommend Daniel for his technical ability and his tenacity in getting results.”

Alan Wayman

Learning Producer, LDS Church

“…it was by far the best training I have taken. The presenter, Daniel Ferguson, was excellent. He provided practical content in a clear, concise manner clearly from the perspective of someone who uses Flare on a daily basis.”

Cathy L

MadCap Webinar Participant

“Daniel was an absolute delight to work with and he exceeded our expectations with every deliverable.”

Aimee Smith

Solutions Manager, LDS Church

“I really enjoyed Daniel’s presentation yesterday, glued to the screen. Lots of tips that I find very useful.”

Marion V.

MadCap Webinar Participant

“Daniel was able to very quickly analyze my documentation sets and recommend an organizational plan for the content, comprising 19 separate manuals.”

Gwen Fremonti

Technical Writer, Prime Factors

“All your help, experience, and patience got my company across the finish line.”

Phil Como

Technical Writer, Tone Software

“From the initial call to the last, Daniel was customer focused and demonstrated an in-depth knowledge of the MadCap platform. Our final product was nothing short of amazing. Our end users loved the final product.”

Donald Horne

Director of Application Development and IT Strategy, Haskell

“Daniel Ferguson has been excellent to work with on our very large and complex Flare project, helping us to get our help site up and running despite aggressive deadlines.”

Mary Beth Pozdol

Knowledge Director, W. H. Leary

“Working with Smart Output was nothing short of a perfect experience.”

Ben Goddard

Technical Writer, ThreatTrack Security

Who We’ve Worked With

W. H. Leary Logo
Movement For Life Logo
Veritiv Logo
ThreatTrack Logo
Tone Software Logo
STG Logo
RedTouch Media Logo
Prime Factors Logo
MolDev Logo
Moki Logo
MidFirst Bank
Mi9 Logo
K2 Logo
Haskell Logo
Diona Logo
DaVita Logo
Corvel Logo
Brady Logo
BD logo
Amadeus Logo
Absorb LMS Logo
Jasper Logo
Cisco Logo

Contact Us